We’re Your
Ultimate Business Process
Outsourcing Partner

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TOPS BPO is a full-service business process outsourcing company offering superior, affordable, practical and flexible customer service and back-office support services to its esteemed clients in the freight and allied industries.

Our Comprehensive Range of Outsourcing Services

Sales Support

Assists businesses in boosting their sales performance through specialized services, including lead generation, customer relationship management, and account management.

Inbound/Outbound Call Center Services

Provides professional call handling services for both incoming customer inquiries and outgoing marketing or follow-up calls.

Voice Technical Support

Delivers over-the-phone technical assistance to customers, resolving issues and providing guidance on product usage.

Live Chat Support

Offers real-time assistance to customers through online chat platforms, answering queries, solving problems, and providing product information.

E-Mail Support

Manages customer communication through email, addressing queries, complaints, and requests in a timely and professional manner.

Back Office Support

Handles administrative and operational tasks such as data management, accounting, HR, and logistics to support your core business processes.

Strategic Product Sourcing

Identifies, evaluates, and secures high-quality sources of products, ensuring cost-efficiency and timely delivery.

Pricing Analysis

Conducts detailed analysis of pricing strategies and market trends to support your business in setting competitive prices.

Order Management

Manages end-to-end order process, from receipt of orders to delivery, ensuring accuracy and customer satisfaction.

Recruitment Process Outsourcing Services

Provides comprehensive recruitment services, including candidate sourcing, screening, and selection to fill your staffing needs.

Talent Management

Enhances the skills, knowledge, and abilities of your workforce through effective talent development strategies and programs.


Offers customized staffing solutions to meet the changing needs of your business, including temporary, permanent, and contract-based personnel.

Because we understand your customers better!

When we say customer service is the most important aspect of any business, we aren’t exaggerating. Indeed, every company must have its pool of loyal customers who can provide them with recurring businesses and also introduce them to new prospects. Hence, it is important for the companies to thoroughly understand the customers’ pain points, address them right on time, and finally nurture and delight them with great service. All these can be achieved with empathetic customer service professionals.

Key Advantages of Partnering with
Our Outsourcing Services Company
  • Enhanced Business Focus By delegating non-core operations, companies can prioritize and concentrate on their key business activities.
  • Cost-Efficiency Outsourcing minimizes costs related to recruitment, training, infrastructure, and technology.
  • Access to Specialized Talent Tap into a pool of highly skilled professionals across diverse fields without the need for internal hiring.
  • Scalability and Flexibility Rapidly scale operations up or down based on business needs, providing flexibility in response to market changes.
  • Improved Customer Service 24/7 support across multiple channels ensures customer queries are promptly addressed, enhancing customer satisfaction.
  • Data-Driven Insights Utilizing advanced analytics and reporting for strategic decision-making, improving performance and competitive advantage.
Our processes are created by integrating the latest technologies with human interaction. Hence, our customers always benefit from our highly skilled workforce who delivers exceptional business results.

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