TOPS BPO is a full-service business process outsourcing company offering superior, affordable, practical and flexible customer service and back-office support services to its esteemed clients in the freight and allied industries.
Assists businesses in boosting their sales performance through specialized services, including lead generation, customer relationship management, and account management.
Provides professional call handling services for both incoming customer inquiries and outgoing marketing or follow-up calls.
Delivers over-the-phone technical assistance to customers, resolving issues and providing guidance on product usage.
Offers real-time assistance to customers through online chat platforms, answering queries, solving problems, and providing product information.
Manages customer communication through email, addressing queries, complaints, and requests in a timely and professional manner.
Handles administrative and operational tasks such as data management, accounting, HR, and logistics to support your core business processes.
Identifies, evaluates, and secures high-quality sources of products, ensuring cost-efficiency and timely delivery.
Conducts detailed analysis of pricing strategies and market trends to support your business in setting competitive prices.
Manages end-to-end order process, from receipt of orders to delivery, ensuring accuracy and customer satisfaction.
Provides comprehensive recruitment services, including candidate sourcing, screening, and selection to fill your staffing needs.
Enhances the skills, knowledge, and abilities of your workforce through effective talent development strategies and programs.
Offers customized staffing solutions to meet the changing needs of your business, including temporary, permanent, and contract-based personnel.
When we say customer service is the most important aspect of any business, we aren’t exaggerating. Indeed, every company must have its pool of loyal customers who can provide them with recurring businesses and also introduce them to new prospects. Hence, it is important for the companies to thoroughly understand the customers’ pain points, address them right on time, and finally nurture and delight them with great service. All these can be achieved with empathetic customer service professionals.