As per a report from Forrester, 54% of customers communicate via email for their product-related issues. Surely, emails have become a preferred means of communication and data transmission owing to the long queue faced by them in voice support services. Many companies have realized the importance of email support services and have outsourced the same for both technical and non-technical products and services.
TOPS BPO understands how crucial email support services can be in the overall growth of a company and hence, offers world-class service that appropriately and accurately responds to every customer query. Our email support agents are proficient in multiple languages and guarantees a reply to every customer email within two hours. Our email support strengthens not only customer service and technical support, but also pre and post-sales support.